1. Investment in the Employee Experience

Finding enough people with the right skills and talent is one of the top operational challenges for business. In response to this hurdle, businesses are investing more in the personal growth and development of their labor force.Satisfied employees work harder and invest more in your company. Promoting transparent, accessible internal communication is one method that will prove effective for specifically recruiting and retaining millennial employees, who look for feedback forums, clear expectations of their performance and workplace, and need to know their work matters and serves a meaningful purpose. Facilitating peer-to-peer communication can also provide the additional benefits in the workplace like enhancing workplace morale, improving processes and outcomes, encouraging and increasing employee collaboration.

2. Implementation of Mobile Communication Tools

Whether you’re in the technology industry and rely on mobile devices to achieve sales targets, or you’re in the hospitality business and need client portals to reach your target market, mobile accessibility will continue to play a vital role in operations management. Apart from today’s reliance on mobile devices for communication, consumers also turn to their smart devices for everything from household goods to travel accommodations and job applications.While researching mobile operational communications technology, it’s important to keep in mind that leadership and frontline workers might take different criteria into account as it relates to their scope of work and priorities. One way to successfully navigate this potential area of divergence is to make sure positive user experience is a core functionality, along with shared experience and ease of use.

3. Automatization

Automating internal processes throughout your business can save money and increase efficiency. Online reservation services, automated chatbots, inline translation functions, and mobile hotel check-in features are only a handful of examples of business dependency on technology. By dedicating machines to specific business tasks, companies are freeing up employee time for focusing on their products and their customers. Rather than assigning an employee to monitor the company website and answer the same questions multiple times, programming a chatbot to respond to FAQs saves time and resources. Automatization goes beyond your company’s internet presence. In 2020, personalization of experiences and content will gain momentum, driving competition as businesses commit to delivering more customized goods and services. Digital transformation, especially delegation of operational processes, will be essential.

4. Data-Backed Performance Measurement and Employee Analytics

Solid performance data gives companies the intel they need to implement changes in areas from development and production to customer service. With metrics solutions that deliver comprehensive measurements, business owners can make more informed decisions regarding business practices moving forward. Taking the temperature of internal communications and operations management is just as important as tracking external website performance and on-site sales, as they can also zero in on employee productivity and the success of your workforce communication.

5. Improving Demand Responsiveness

In 2020, operations managers will continue to hone and develop demand-responsive supply chains. Consumers spending habits are becoming increasingly fickle. Volatile market fluctuations are more common than ever. Operations managers will have to master the art of demand forecasting in order to ensure that inventory levels are  consistent with current demand. Too much inventory creates cash flow problems for the business. At the same time, having the ability to fulfill large orders at the last-minute is a must. Having an agile, highly responsive supply chain can help ensure that production levels can steadily meet demand without creating excess inventory.

Reference: 7 Important Trends in Operations Management in 2020. (2019, November 4). Retrieved from https://blog.beekeeper.io/trends-operations-management/.


  1. What are the latest trends in operations management?
  2. How does improving demand responsiveness help companies?
  3. Why is data-backed performance measurement system important?